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Returns & Exchanges

Returns - STORE CREDIT ONLY


We want you to be completely happy with your order.

If for any reason you are not satisfied Lalibella gladly accepts returns of unworn, unwashed, undamaged or defective merchandise, in exchange for a store credit. Items must be returned within 30 days of purchase. 

Returned merchandise should include the vendor’s packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. 

Returns should also be accompanied by the original receipt where possible. If the original receipt is unavailable, we'll issue an online store credit based on the current selling price. 
 If you do not have the packing slip, please include the following information with your return:

  • Your name and billing address.

  • The name, address and postcode of the person who placed the order, if it was a gift.
  • 
The original purchase price and approximate date of the purchase.
  • 
The item number of the goods, if available.



Our Return Address Is:

Lalibella Ltd. Kent House 10 Lower Mall London W6 9DJ 


Please allow 10-14 days for the processing of your return. Lalibella is not responsible for any lost or damaged packages returned to us.

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All profit goes to charity

Laibella supports UK registered charity Give A Future, benefitting 10,000 women and children in Ethiopia through education, training and micro-finance. Find out more about Give A Future here.