Shipping Information

Delivery is worldwide, delivery times depend on the destination. All orders are usually dispatched to arrive within 2-5 working days unless otherwise specified on individual products. All UK orders will be sent via Royal Mail registered post or courier depending on the weight for next day delivery, both require a signature

Domestic Shipping
All Lalibella orders are shipped from our warehouse in Hammersmith, London. We ship using UK Royal Mail, which delivers next day usually. Orders take one business day to be processed and are shipped the following day. Unfortunately we cannot offer overnight shipping nor can we ship to PO boxes.

International Shipping
We do ship internationally, but as we want to try and keep your shipping costs at a minimum, we will contact you with exact costs for your shipping based on your individual order, once we received your order. You will get a paypal request, which you then need to settle before we send the shipment out. We have chosen Royal Mail or Parcelforce as our carriers. Unfortunately this method slows down the shipment process and most orders are delivered within 5 working days. Duties and taxes vary by country, and customers are responsible for any customs or duties that may be imposed by their country when the package arrives.

We want you to be completely happy with your order. If for any reason you are not satisfied Lalibella gladly accepts returns of unworn, unwashed, undamaged or defective merchandise, in exchange for a

store credit. Items must be returned within 14 days of purchase. 

Returned merchandise should include the vendor’s packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. 

Returns should also be accompanied by the original receipt where possible. If the original receipt is unavailable, we’ll issue an online store credit based on the current selling price. 
 If you do not have the packing slip, please include the following information with your return: 
• Your name and billing address.
 • The name, address and postcode of the person who placed the order, if it was a gift. 
• The original purchase price and approximate date of the purchase. 
• The item number of the goods, if available.

Return Address
Lalibella Ltd.
Kent House
10 Lower Mall
W6 9DJ

Please allow 10-14 days for the processing of your return. Lalibella is not responsible for any lost or damaged packages returned to us.